Shipping Policy
All made-to-order products have a processing time of 2-3 week before shipped out to customer. hndsght Studio is a 1-person operation, so patience in this process is appreciated.
International orders (outside of US) are subject to additional customs and duty fees by carrier.
Once item has been marked as shipped by the carrier, it becomes the customer's responsibility to file a claim for lost, stolen or damaged items by carrier.
Return Policy
Returns will gladly be accepted on an item for store credit only. We do not offer exchanges or refunds.
Please note that we do not cover the cost of shipping for returns.
Returned items must be in perfect condition, unused, unwashed, and undamaged. Please return items in their original packaging, including any plastic wrap.
Returns for merchandise showing any sign of use (worn, damaged, stained or missing its hang tag) will not be processed.
We are not accountable for returns that are lost or damaged in the post. Returns attempted after 14 days will not be accepted. We reserve the right to decline a return request if the merchandise does not meet our standards.
Customer is responsible for payment on shipping for a return. These shipping costs are non-refundable.